Support
Customer Support
Choose your game to get started.
Other ways to reach us
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Cat Fantasy
catfantasy.cs@bonfiregathering.com Discord (Ticket) (opens in a new tab) Facebook (opens in a new tab) -
Yggdra Chronicle
yggdra.cs@bonfiregathering.com Discord (Ticket) (opens in a new tab) Facebook (opens in a new tab) -
Other Bonfire titles
hello@bonfiregathering.com
Frequently asked questions
Forgot your account?
Contact support with your player ID, game screenshot and a recent purchase receipt.
My purchase didn't arrive.
Most purchases land within 10 minutes. If not, restart the game; if it's still missing, send us a ticket below with your store receipt number and player ID.
Can I transfer progress between mobile and PC?
Yes — link your account under Settings → Account, then log in with the same account on the other platform.
Which regions are supported?
Cat Fantasy: all of Southeast Asia. Yggdra Chronicle: Thailand. Other regions are served by their local publishers.
How do I report a player?
Tap the player's profile → Report. Reports are reviewed by the community team within 24 hours.
Can't find your answer?
Write to us and a human from the game's team will reply within two working days.